Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

Our support team is avalable 24 hours a day, 7 days a week via email. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

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We do not limit the number of screens you can display it on and have tested it on hundreds of screens simultaneously, so please feel free to show it on as many screens as you desire.

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No, but in practice it's often easier to use one computer per display. There are several solutions on the market which can take a single video feed from a computer and send it to multiple screens; you'll need to contact your venue's AV team to see which solutions they recommend and can support though. Because of the costs and ease to get it setup, it's often better to go with a one computer per screen model.

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Your Tweetwall will not update during the outage, and as soon as it detects that there is an active connection again, it'll automatically fix itself and show all the Tweets that matched during the outage. Because we do all of the monitoring from our servers, no Tweets will be lost if your internet connection goes down.

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You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. We include one hour of customization for free, per event day (so a 3 day event gets 3 hours of customization for free). We can provide an estimate prior to doing the work, and anything over the free hours would be billed in addition.

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Yes, we support directly monitoring your primary hashtag on Instagram. To add it to your Tweetwall, after creating your Tweetwall click on the Instagram link in the left menu, then follow the steps to add it to your account and activate it.

If you do not add Instagram Direct to your account, we will still show photos from Instagram that have been Tweeted. We also support 37 other commonly used image and video hosting services and will show the image or thumbnails (for video) inline with the Tweet.

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Not directly. Powerpoint uses a browser rendering engine that is too old to support modern web standards, and therefore cannot show the Tweetwall without heavy modifications.

However, you can use a product called LiveSlides, which has the ability to embed a webpage into your PowerPoint slides using their own browser rendering engine that supports modern web standards.

You can find out more about LiveSlides and get the Add-in here.

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