Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers.

Instead of fussing with a browser, we highly recommend using one of our Tweetwall apps to display your Tweetwall if your platform is supported.

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You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Internet Explorer. Additionally, we highly recommend using one of our Tweetwall apps to display your Tweetwall if your platform is supported, instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

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No, any common and recent web browser version should work fine. We highly recommend Google Chrome.

If you're ok with installing software, we highly recommend using one of our dedicated Tweetwall apps to display your Tweetwall if your platform is supported, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen automatically.

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No, Tweetwall uses HTML5, not the resource intensive and commonly unstable Adobe Flash.

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Yes, you can, but we don't recommend it if using WiFi can be avoided. We recommend having your computer hard-wired, if at all possible, since it'd be much more reliable. If your event is smaller and you know the WiFi will hold up to the beating that attendees usually put on it, then you can use WiFi.

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Yes! When creating your Tweetwall, just turn on the full moderation feature.

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Yes, during the setup process on the same page that you setup the items that you want to monitor for, we provide the ability to create rules that will block Tweets that you do not desire from showing up. You can use our predefined filters, like our profanity filter, or provide your own list of words to block. You can also block specific users here.

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We automatically determine the correct time zone based on the venue address that you provide when setting up the Tweetwall. If you do not provide a venue address, then we use whatever time zone that your computer is set to as a fall back.

When entering the dates and times of your event, use the same date and time that you would include on the ticket or invite—you don't need to manually adjust it, we do that automatically for you. For example, if your event is in Los Angeles and starts at 10am and ends at 5pm, but you are located in London, you would still enter the date and set the times 10am to 5pm. Additionally, please note, that we pad the monitoring on both the start and stop times so that even if your timezone was incorrect, your Tweetwall will never start late, or end early.

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By default you can upload one logo, which will appear in the center of the Tweetwall. If you optionally pay to remove the Tweetwall.com logo from it, you can email support and we can upload a second logo for you free of charge. This second logo will appear on the right side of the header.

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Yes, we support having your Tweets continuously cycle. To have the Tweets on your Tweetwall continuously cycle you'll need to enable it on the Content screen of the Tweetwall builder—by default it's turned off.

When you enable Tweet Cycling, two more options will appear below, "Cycle Delay Time" and "Cycle Tweet Limit."

The Cycle Delay Time option is the number of seconds each Tweet will be shown on screen before showing another Tweet. It defaults to 5 seconds, but can be changed to any amount of time (in seconds).

The Cycle Tweet Limit option determines the number of most recent Tweets that we'll continuously cycle. By default it's set to the 15 most recently sent Tweets, but can be changed to any number from 2 to 255.

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Unfortunately, no, we cannot show Tweets from protected accounts on your Tweetwall. Since the user has chosen to not allow everyone to see their Tweets, we must respect their privacy and not show their Tweets on the Tweetwall.

If the protected account is yours, or you have control over the account, you may be able to unprotect the account for the duration of your event and then we will include them on the Tweetwall. After the event is over, you can then protect it again. Keep in mind that for the duration of the event, anyone would be able to see any of your previous Tweets though and so you should heavily consider if it's worth it.

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We currently offer three different leaderboards and they are Engagement, Interactions and Followers.

The Engagement leaderboard would require people to get other people to reply to or retweet their Tweets that use your hashtag, and is the least susceptible to users gaming it because they can't directly manipulate it—for that reason, it's usually the one we recommend.

The Interactions leaderboard counts each time that a user sends a Tweet using your event's hashtag, and counts it as another vote on the leaderboard.

The final option that we offer is the Follower leaderboard, and this one just ranks people by the number of followers that they have, and for this reason unless your goal is to show off the most popular Twitter users—like celebrities—that are participating, it's not likely to be what you'd want to use for your event.

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