Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

Yes, all Tweetwalls come with stats showing you the volume of Tweets shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

Still have questions? Let us know.

Yes, all charts let you export the image in PNG, PDF and SVG. Leaderboards can be exported to CSV, which is excel compatible.

To export the charts:
Click on the options icon located to the right of the chart (it looks like three lines), then pick the formatting option you want to export to.

To export the leaderboards:
At the top of the Stats page, there is an export button (it looks like a cloud with an arrow), then click which leaderboard you want to export.

Still have questions? Let us know.

Yes, to export the Tweets from your event, go into your dashboard, then click on your event's name. On the left there is a link that says "Tweets", click on that and then in the top right corner, there is an export button. When clicked you'll have the options to export Tweets that were displayed, Tweets that were blocked, Tweets that were Stashed, Tweets still in Moderation, and all of them combined. They'll be exported in CSV format, which is Excel compatible.

Still have questions? Let us know.

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a Tweet with your terms each and every time that a user Tweets, however Unique Reach only counts them once per day.

The example we like to use is that if I have 1,000 followers and send three Tweets, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

Still have questions? Let us know.

To get a copy of your invoice, log into your Tweetwall account, and then in the bottom left corner, click on "My Account," and then "Settings." On the Account tab (it's selected by default), click on Billing and then you'll see any invoices generated on your account at the bottom of the page.

Still have questions? Let us know.

Start building your Tweetwall

Creating a Tweetwall is quick and easy.

Get a free Full Service consultation

Just a little bit of info, and we'll get the process started.