Account Manager

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Account Manager

Tweetwall is looking for a full-time account manager that is excited by the prospect that they'll be working day in and day out with both small brands, but also well known brands like Microsoft, Cisco, CNN and Docusign.

We are the leading social media display provider and we empower our customers to make their events or venues more social and engaging, while providing them with world-class customer service, a delightful user experience, and 100% reliability.

Position Overview
As a dedicated account manager you'll be working directly with our clients via email, phone, screen sharing and possibly even in person to help them make their events awesome. You'll gather event details, convey that to our designers, relay mocks to the clients, arrange for the final Tweetwall to be built, and then finally during the event you'll be available for them to help in just about any way needed (typically remotely).

When not working with our full service clients, you'll take on a sales/business development role to source clients that have upcoming events and/or help out with other customer service functions. Your goal is to help our customers and potential customers, not sell to them—if you help and delight them enough, the sales will come automatically.

Required Skills & Characteristics
  • Strong computer and administrative skills
  • Strong communication skills over email, phone and in person
  • Excellent organizational skills and attention to details
  • Excellent customer service skills and experience
  • Ability to manage your calendar and convert correctly between timezones (our customers are all over the world)
  • Must be a team player
  • Must be able to manage time wisely and multi-task
  • Must be mature, honest, and trustworthy
  • Must have excellent follow up skills
  • Must be willing to take the time to learn every detail possible about Tweetwall, because our clients will ask, and you need to make an informed response
  • Must have a quiet background for taking calls; you can work from anywhere, as long as background noise is not an issue
Nice-To-Have Skills & Characteristics
  • Events background
  • A/V experience
  • Las Vegas/Henderson, NV based
Perks For This Position
  • Industry leading bonuses and commisions
  • Great base pay
This position is full time, contractor or employee, depending on country and/or state of residence.

Awesome Tweetwall Perks
  • We always do what's right for our customers, even if it's not in our best interest
  • Work from anywhere in the world you'd like—some overlap with GMT -0800 preferred (Pacific time zone), but not required
  • Highly collaborative environment with constant Slack availability
  • Great hourly pay (paid weekly), flexible hours, flexible vacation (take time off when needed)
  • Access to our Perk Program once an employee (benefits, stock options, Starbucks card, computer of choice, and more)
The Process
  1. Apply below
  2. You'll receive an email from us within a week, either rejecting your application, or scheduling a Skype call so we can learn more about you, your personality and your communication style
  3. If the chat goes well, we'll bring you on as a contractor for three to six months for training/trial purposes
  4. And finally if the trial goes well, you'll be brought on full time as an employee, and you'll get all the same benefits and perks as our other employees get
Apply

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